Kupang_KlikNTT.com- Masyarakat mulai mandiri dan gunakan layanan online PLN 123 dan PLN Mobile. Sebagai komitmen meningkatkan pelayanan PLN, sejak Mei 2020, ULP Waingapu, Kabupaten Sumba Timur, NTT sudah mulai menerapkan Pelayanan Online Mandiri untuk permohonan Pasang Baru dan Tambah daya. Pelayanan Online Mandiri ini dimaksudkan untuk memberikan kenyamanan dan kemudahan bagi pelanggan, sehingga tidak perlu mengantri lagi di loket apabila ingin melakukan permohonan baik pasang baru maupun tambah daya.
I Ketut Artha Yasa, Manager ULP Sumba Timur mengatakan ,Pelayanan Online Mandiri ini perlu dilakukan, karena PLN juga tidak mau tertinggal dengan Perusahaan berbasis pelayanan lainnya yang sudah terlebih dahulu melakukan Pelayanan Online Mandiri. Saat melayani masyarakat yang datang ke PT PLN (Persero) ULP Waingapu, Kabupaten Sumba Timur Kamis,(18/6).
Diharapkan dapat mengedukasi pelanggan khususnya di Sumba Timur tentang layanan berbasis digital yang telah dimiliki oleh PLN seperti, PLN Mobile, Web PLN dan Call Center 123. “Melalui aplikasi ini kita juga dapat mengedukasi pelanggan bahwa semua pelayanan PLN sekarang ada dalam genggaman tangan kita sendiri, mulai dari permohonan pasang baru dan tambah daya sampai dengan monitor tagihan listrik pascabayar per bulan maupun pembelian token listrik.” Ungkapnya.
Lanjutnya, Dalam kondisi Pandemi Covid–19 ini, akses interaksi antara pelayanan di PLN dengan Pelanggan juga dibatasi, dengan adanya social distancing sehingga membuat pelayanan PLN yang biasa dilakukan secara tatap muka harus dikurangi. Dengan kondisi ini maka perlu adanya perubahan cara pelayanan yang tetap dapat memberikan rasa nyaman baik di sisi pelanggan maupun PLN.
Sementara itu, menurut Irsyad salah satu pelanggan PLN yang sudah menggunakan Pelayanan Online Mandiri merasa bangga, dan cukup puas dalam pelayanan mandiri on lina dari PLN.
“Saya cukup puas dengan Pelayanan Mandiri Online dari PLN, saya tidak perlu kontak langsung dengan Petugas karena saya bisa melakukan permohonan pasang baru melalui online. Saya juga merasa sudah tidak ada antrian yang panjang dan lama di loket PLN seperti dahulu. Kedepan semoga pelayanan PLN dapat terus ditingkatkan karena listrik menjadi kebutuhan yang tidak dapat dipisahkan dari kehidupan masyarakat saat ini”, Imbuhnya. (Humas PLN Kupang– Boy)
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